Any time of the year is a busy season for workers, but holiday shopping season comes with a special set of challenges. I work part time in a retail company and now that we're already on the second quarter of the year we are already preparing for the holiday season. This time we are going to acquire service order management software because the management believe that it can make a difference in our sales. I just want to ask those who can relate, aside from improved customer service what are the key benefits of this kind of software?