Deposit/Withdrawal

[IFX Yvonne]

Not yet reply maybe InstaForex angry to me, so they won't reply my mail. But I'm not angry or sad with this, My life still go on event my name's banned, and my chart still running although my trade disabled


untill now I got no mail coming no explanation, and my mail yesterday, not answer

---------- Post added at 06:15 PM ---------- Previous post was at 12:19 PM ----------

untill this time post, I got no my mail message reply from support. maybe InstaForex don't want to explain me about this, because the fact of my mail got no answer.

Dear Admin and Moderator on this forum, I'm so sorry if I do something mistake and that mistake because of my fault, or not read full of rules, From the first time I start trading with Insta and never use another, maybe I do something wrong which that mistake I don't know because I got no reply from the support.

Really. . I like Insta and I proud to be Insta trader and I proud to be the member of this forum too. MT5 Forum is my place start learning about forex trading, share about everything it makes me enjoy to spend my time here and share what kind of knowledge which I knew, but if Insta not accept me anymore, please. . . Banned me Permanent. .

Thanx
Regard

Achmad Wijaya

Hi Azzura,

Sorry for the late response to your concern. Can you give me your trading account detail?

You may also contact or send an email to our Support Service Department (support@instaforex.com or clients@instaforex.com) and provide the necessary details on your account. Thank you.

[bulastika]

@azzura
I'm just curious with your status right now. Any update with your problem? I once have eight accounts in instaforex but I never reach a point in which I can say I have some problem with withdrawals. But I do admit they sometimes don't reply. I send support asking how much I can withdraw in paypal and how much I can withdraw in LR or if they can just automatically compute and pay me full in paypal and full in LR than just rejecting my request of payments and don't say how much I can withdraw only.

[IFX Yvonne]

@azzura
I'm just curious with your status right now. Any update with your problem? I once have eight accounts in instaforex but I never reach a point in which I can say I have some problem with withdrawals. But I do admit they sometimes don't reply. I send support asking how much I can withdraw in paypal and how much I can withdraw in LR or if they can just automatically compute and pay me full in paypal and full in LR than just rejecting my request of payments and don't say how much I can withdraw only.

Hi Bulastika,

Can you please specify your email address together with the dates you sent your request which are still pending right now?

Thank you.

[bulastika]

Hi Bulastika,

Can you please specify your email address together with the dates you sent your request which are still pending right now?

Thank you.

Can you quote my post that I say I have pending payments? It's not me that has problem with withdrawals. I think you ask the wrong question its member azzura that has problem with withdrawals not me. And if you read my post again you will see that I'm asking the status of his withdrawal. If I have pending withdrawals right now then why will I say and I quote

but I never reach a point in which I can say I have some problem with withdrawals.

So your asking the wrong guy. lols.

[k_gondor]

Hello,
I've a real account at instaforex from a long time ago, and I always get my withdraws after just 2 hours in average, but I asked for a 32$ withdraw at Friday and I still don't get them till now, then i called the support and they say it's OK and I just have to wait a bit more.

Note: this account is real NOT bonus account.

is this Normal? i mean they always pay in 1-4 hours but this time it takes about 40 Business hours.

I'm still waiting and will update the thread when any thing new happened.

---------- Post added at 10:14 PM ---------- Previous post was at 02:17 PM ----------

I recived the money this afternoon, the whole amount at my libertyreserve account, it takes longer than I thought but every thing is Ok.

[IFX Yvonne]

Hello,
I've a real account at instaforex from a long time ago, and I always get my withdraws after just 2 hours in average, but I asked for a 32$ withdraw at Friday and I still don't get them till now, then i called the support and they say it's OK and I just have to wait a bit more.

Note: this account is real NOT bonus account.

is this Normal? i mean they always pay in 1-4 hours but this time it takes about 40 Business hours.

I'm still waiting and will update the thread when any thing new happened.

---------- Post added at 10:14 PM ---------- Previous post was at 02:17 PM ----------

I recived the money this afternoon, the whole amount at my libertyreserve account, it takes longer than I thought but every thing is Ok.

>>>is this Normal? i mean they always pay in 1-4 hours but this time it takes about 40 Business hours.

Hi K_Gondor,

Thank you for choosing as your trusted broker!

Please take note that withdrawal using LR is processed within 1-7 working hours. The most often reasons for the delay is wrong withdrawal details. Next time, if you have not received your funds during this time, please contact the Finance Department or Support Service and specify: account number, amount, payment system, the number of your purse, date and time of transaction.

[fxandme12]

There is an issue that Finance department of InstaForex is working very slowly. They have showed that Withdrawal via Liberty reserve will take upto 1 to 7 hours but I have noticed couple of times that they sent it after 4-5 days. My last withdrawal is pending since 4 days and when I submit a complaint to Finance department through Helpline they have cancel my bonus. Last time when i request a withdrawal of 83$ and due t delay , I asked to manager, after 4 to 5 hours they canceled my bonus, along with profit. Can any representative explain me regarding this issue??

[IFX Yvonne]

There is an issue that Finance department of InstaForex is working very slowly. They have showed that Withdrawal via Liberty reserve will take upto 1 to 7 hours but I have noticed couple of times that they sent it after 4-5 days. My last withdrawal is pending since 4 days and when I submit a complaint to Finance department through Helpline they have cancel my bonus. Last time when i request a withdrawal of 83$ and due t delay , I asked to manager, after 4 to 5 hours they canceled my bonus, along with profit. Can any representative explain me regarding this issue??

Dear Fxandme12,

Let us draw your attention to the following rule, which you can find in Instaforex Public Offer Agreement

>>>4.1.5. Withdrawal is processed within the set time, which varies for every payment system; however, in some cases the time of the withdrawal can be increased up to 5 working days, except for the cases described in Clause 9.1.4 of the present Agreement.