If you are new to this forum then you probably don't know your way around here yet so the best thing is to contact the persons in charge. In this forum we have moderators who are more than willing to help you out when you're having difficulties but because you are new maybe you don't know who to contact.
So here's how you can find the moderators that you can contact:
1. Go to "Quick Links" and from the drop down menu choose "View Forum Leaders"
2. You will then be taken to a page with a list of moderators and Admin. Once you're there see which moderator is online (green circle means online while gray circle means offline) and then click the button "Send PM" on the right side. One thing you should note is it's better to contact the moderators than our Admin (MT5 Administrator) because our Admin is a very busy person and have to do a lot of task behind the scene.
3. You will be taken to the PM page. Just write the moderator's username, the title of your problem, the detail of it and then click "Submit Message"
The moderator will read your PM once he refresh his/her browser and will reply to your PM with a guidance.
4. To solve your problems quick you can contact the following for your problems:
Bonus trading account problem - contact firstname.lastname@example.org
Activation email for attaching a trading account to the forum - contact Admin via PM
Post/thread problem - contact any Moderator.
IP problem - contact Super Moderator
Didn't get the prize from contest - contact Super Moderator
Didn't get bonus for post - contact Super Moderator
Activation email for a new account registered in the forum - contact Admin via PM
Email problem - contact Administrator via PM
Enjoy our forum and have a great day!