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    Page 1 of 21 1 2 3 6 ...
    Results 1 to 10 of 201

    Thread: Bonus Issues (Post Your Problem Here)

    1. #1
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      medhat4forex is on a distinguished road medhat4forex's Avatar
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      Default Bonus Issues (Post Your Problem Here)

      This thread is used to post the problem that you have with your bonus account. If you don't have a problem then post here:

      https://forum.mt5.com/showthread.php...60#post9400860

      in the thread above you can discuss members who are having problem with his/her bonus account.




      Please do not post here if you don't have any problem.

      Only the member who have a problem, moderators, Admin and IFX Representatives can post in this thread.



      Spoiler Spoiler:
      Last edited by PhantomTrader79; 05-09-2014 at 10:34 AM.


    2. The Following User Says Thank You to medhat4forex For This Useful Post:

      Unregistered (1)

    3. #2
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      newtrend is an unknown quantity at this point newtrend's Avatar
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      Default

      Dear Tarek moderator, i do not understand about this, since i receive my bonus to time it is cacelled, i do not take any trade with my acocunt, so i do can not accept the reason for using cheating strategies. For this problem, 2 friends of mine get in this problem and whenever contact by email to insta support department, no reply for this. I do not undertand why insta company cancel my bonus.??????????? Can you help me to have reasonable answrer?


    4. #3
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      IFX Kerstin will become famous soon enough IFX Kerstin's Avatar
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      Default

      Quote Originally Posted by newtrend     
      Dear Tarek moderator, i do not understand about this, since i receive my bonus to time it is cacelled, i do not take any trade with my acocunt, so i do can not accept the reason for using cheating strategies. For this problem, 2 friends of mine get in this problem and whenever contact by email to insta support department, no reply for this. I do not undertand why insta company cancel my bonus.??????????? Can you help me to have reasonable answrer?
      Hi,
      Our system can definitely detect if users do actions that are against the rules.
      Your best option is to contact the Anti-Fraud Department. The contact detail was given above by Tarek. Provide the info that is needed, your account number. Please cooperate. Thank you.
      Best regards,
      PR Manager
      InstaForex Group

      Live help online


    5. #4
      My pips hand is weak
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      IFX Matthias is on a distinguished road IFX Matthias's Avatar
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      Default

      Quote Originally Posted by Tarek     
      Does IFX have any plan for an expo in Berlin?
      Hi! We don't, but in future we will consider it. Thanks.
      Best regards, PR Manager
      InstaForex Group
      Corporate Blog


    6. #5
      Will work for pips
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      samir258 is an unknown quantity at this point samir258's Avatar
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      Default All is cancelled ToDay no bonus, no profit

      Dear sir administartor and instaforex support, please i want exceptionaly your help with your exeperience, please dont remove my thread because it can help many pepeople here
      ************************************************** ****
      Hi Mr,
      Today i'haved a big big problem when i'm tried to withdraw money winning ,

      The problem :

      1/I'm Posts in mt5 forum many posts than in end of the month i'm got my bonus for post 15.40$ ==> that is good
      2/After i'm maked position with this bonus and i'm win 14.80$ ==> this is good also
      = so i have (15.40 bonus + 14.80$ real profit = 30.20)
      3/After i'm verified my instaforex account to withdraw my money ==> nice
      4/ Now i have many many problems like the image attached, so the bonus is cancelled +
      the profit is cancelled and after i have nothing in my account 0$ !!!
      i dont know why what is happened

      also if you see in the image attached "refund money 14.80" but no refund money in my account !!

      so for 30.20$ i have nothing now ! why !! and what happened!

      please help me , dear sir support of instaforex please resolve me my problem

      Thank you

      Name:  Image2.jpg
Views: 184
Size:  58.7 KB


    7. #6
      I just can't quit pips!
      I am:
      Asleep
       
      Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek's Avatar
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      Default

      Quote Originally Posted by samir258     
      Dear sir administartor and instaforex support, please i want exceptionaly your help with your exeperience, please dont remove my thread because it can help many pepeople here
      ************************************************** ****
      Hi Mr,
      Today i'haved a big big problem when i'm tried to withdraw money winning ,

      The problem :

      1/I'm Posts in mt5 forum many posts than in end of the month i'm got my bonus for post 15.40$ ==> that is good
      2/After i'm maked position with this bonus and i'm win 14.80$ ==> this is good also
      = so i have (15.40 bonus + 14.80$ real profit = 30.20)
      3/After i'm verified my instaforex account to withdraw my money ==> nice
      4/ Now i have many many problems like the image attached, so the bonus is cancelled +
      the profit is cancelled and after i have nothing in my account 0$ !!!
      i dont know why what is happened

      also if you see in the image attached "refund money 14.80" but no refund money in my account !!

      so for 30.20$ i have nothing now ! why !! and what happened!

      please help me , dear sir support of instaforex please resolve me my problem

      Thank you

      Attachment 23892
      You used the same policy for cheating which many other members also used before and their bonus was also cancelled.

      However, to receive an explanation from Instaforex, please send a mail to antifraud@instaforex.com


    8. #7
      I just can't quit pips!
      I am:
      Asleep
       
      Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek has a reputation beyond repute Tarek's Avatar
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      Default

      Quote Originally Posted by IFX Matthias     
      Hi! We don't, but in future we will consider it. Thanks.
      Thanks for your Matthias. It will be really nice if such expo is arranged in Berlin in future.


    9. #8
      I am:
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      IFX Kerstin will become famous soon enough IFX Kerstin's Avatar
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      Default

      Quote Originally Posted by samir258     
      Dear sir administartor and instaforex support, please i want exceptionaly your help with your exeperience, please dont remove my thread because it can help many pepeople here
      ************************************************** ****
      Hi Mr,
      Today i'haved a big big problem when i'm tried to withdraw money winning ,

      The problem :

      1/I'm Posts in mt5 forum many posts than in end of the month i'm got my bonus for post 15.40$ ==> that is good
      2/After i'm maked position with this bonus and i'm win 14.80$ ==> this is good also
      = so i have (15.40 bonus + 14.80$ real profit = 30.20)
      3/After i'm verified my instaforex account to withdraw my money ==> nice
      4/ Now i have many many problems like the image attached, so the bonus is cancelled +
      the profit is cancelled and after i have nothing in my account 0$ !!!
      i dont know why what is happened

      also if you see in the image attached "refund money 14.80" but no refund money in my account !!

      so for 30.20$ i have nothing now ! why !! and what happened!

      please help me , dear sir support of instaforex please resolve me my problem

      Thank you

      Attachment 23892
      Hello,
      Your bonus will be cancelled if you cheated. Have you tried sending this issue to our Fraud Department? Please do send your query: antifraud@instaforex.com
      Best regards,
      PR Manager
      InstaForex Group

      Live help online


    10. #9
      My pips hand is weak
      I am:
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      Kashif008 is an unknown quantity at this point Kashif008's Avatar
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      Default What is this fraud by instaforex???

      Hello,I work on this forum,
      I make 35.85$, but today is 5th December and when I saw my profile, this message is showing.
      "You are no longer allowed to participate in the bonus program as there is cheating activity detected in your accounts. In case of any questions please contact antifraud@mail.instaforex.com."


      I hard work for 15 days and when I want trade my bonus the message is show that you are not able to participate,
      What is this,
      Why you stop my bonus,
      I ask why? Why?


    11. #10
      My pips hand is weak
      I am:
      Cold
       
      Kashif008 is an unknown quantity at this point Kashif008's Avatar
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      Default

      Quote Originally Posted by diljaladj     
      Sorry dear but we all have got our bonus without any problem and honestly there is no smoke without fire so it must be a problem from your side next time try to work within the rules.
      My Accumulated bonus of this month will be paid or not?


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